Terms and Conditions

Terms and Conditions for Man with Van Brixton

These Terms and Conditions set out the basis on which Man with Van Brixton provides removal, transport and related services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual, company or organisation that books or uses our services.

We, us, our means Man with Van Brixton, the provider of removal and transport services.

Services means any removal, transport, loading, unloading, packing, unpacking, or related services we agree to provide.

Goods means the items and property that we are asked to move, transport, handle or store.

Job means a specific booking or engagement for the provision of our services.

2. Scope of Services

We provide man and van services, including local moves, small removals, item collection and delivery, and related assistance with loading and unloading. The exact scope of each job, including the vehicle type, number of workers, location details, and any additional services, will be agreed at the time of booking.

We reserve the right to refuse to carry any items that are unsafe, illegal, excessively heavy, improperly packed, or otherwise unsuitable for transport in our reasonable opinion.

3. Booking Process

3.1 Booking request

You may request a booking by contacting us and providing accurate information about the services required, including collection and delivery addresses, access details, approximate inventory of goods, preferred date and time, and any special requirements.

3.2 Provision of quotation

Based on the information you provide, we will give an estimate or fixed quotation. Quotations are given on the assumption that the information supplied by you is complete and accurate. If the information is incomplete or incorrect, we may adjust the price accordingly.

3.3 Acceptance and confirmation

A booking is not confirmed until we have explicitly accepted it and you have agreed to the price and any applicable terms. We may confirm bookings verbally or in writing. By confirming a booking, you agree that you have the authority to enter into the contract and accept responsibility for all charges arising under it.

3.4 Changes to a booking

If you wish to change the time, date, addresses, or scope of a confirmed booking, you must inform us as soon as possible. We will try to accommodate changes but cannot guarantee availability. Changes may result in a revised quotation or additional charges.

4. Prices and Payments

4.1 Pricing structure

Our charges may be based on an hourly rate, a fixed price, a minimum charge, distance, or a combination of these, as communicated at the time of booking. Additional charges may apply for stairs, long carries, waiting time, congestion, parking, or other factors that increase the time or difficulty of the job.

4.2 Included and excluded services

Unless specifically agreed, our prices do not include packing materials, dismantling or reassembling furniture, disconnecting or reconnecting appliances, or waste removal. If we agree to provide such services, they may be subject to additional charges.

4.3 Deposits

We may require a deposit to secure your booking. The amount of any deposit and the deadline for payment will be communicated to you before confirmation. If a deposit is not paid by the deadline, we may release the date and cancel the provisional booking.

4.4 Payment terms

Unless otherwise agreed, payment is due immediately upon completion of the job. For longer or larger jobs, we may require part payment in advance or staged payments during the job. We accept the payment methods specified at the time of booking.

4.5 Late or non-payment

If payment is not made when due, we reserve the right to charge reasonable interest and administration fees, and to withhold delivery of goods until full payment is received. We may also refuse to undertake further work for you until all outstanding balances are settled.

5. Cancellations and Rescheduling

5.1 Client cancellation

If you need to cancel a confirmed booking, you must notify us as early as possible. The following cancellation terms will normally apply unless otherwise agreed.

Cancellations with more than 48 hours notice prior to the scheduled start time may be made without a cancellation fee, although any non-refundable costs incurred by us on your behalf may still be payable.

Cancellations with less than 48 hours but more than 24 hours notice may incur a cancellation fee of up to 50 percent of the quoted price.

Cancellations with less than 24 hours notice or on arrival at the job address may incur a cancellation fee of up to 100 percent of the quoted price.

5.2 Rescheduling

If you wish to reschedule your booking, we will try to accommodate your request, subject to availability. Depending on the notice given and any costs already incurred, rescheduling may be treated as a cancellation and rebooking, and cancellation fees may apply.

5.3 Our right to cancel or amend

We reserve the right to cancel or amend a booking if circumstances beyond our control make it impossible or unsafe to carry out the job, including but not limited to severe weather, vehicle breakdown, illness, accidents, or legal restrictions. In such cases, we will seek to offer an alternative time or provide a refund of any deposit paid, but we shall not be liable for any indirect or consequential loss arising from such cancellation.

6. Client Responsibilities

You are responsible for ensuring that:

All information supplied to us at the time of booking is accurate and complete.

Suitable parking arrangements are made, and any necessary permits or permissions are obtained in good time.

Access to the collection and delivery points is safe, legal, and adequate for our vehicle and staff.

Goods are properly packed and ready to move, unless packing services have been specifically booked.

All fragile or valuable items are clearly identified and adequately protected.

Any items that are not to be moved are clearly separated or labelled.

If our staff are required to wait due to access problems, delays in packing, or other issues outside our control, waiting time may be charged at the applicable hourly rate.

7. Items We Do Not Carry

We do not carry, and you must not ask us to carry, any of the following without our prior written agreement:

Explosives, ammunition, firearms or weapons.

Flammable, hazardous, corrosive, or toxic substances.

Perishable goods that require special storage conditions.

Cash, jewellery, precious metals, stones, or items of exceptional value.

Illegal goods or substances, or items obtained unlawfully.

Animals, plants or live organisms.

If we discover that such items have been included without our permission, we may refuse to move them, and you may be liable for any resulting damage, fines, or losses.

8. Liability and Limitations

8.1 Duty of care

We will exercise reasonable care and skill in providing our services and handling your goods. However, our liability is subject to the limitations set out in this section.

8.2 Exclusions of liability

We shall not be liable for loss or damage arising from:

Goods that are poorly packed by you or a third party.

Fragile items not adequately protected for transport.

Normal wear, tear, or deterioration of goods.

Minor scuffs or marks that may occur during normal handling.

Loss or damage to items with pre-existing defects or weaknesses.

Loss or damage resulting from your failure to comply with these terms.

Consequential or indirect losses, including loss of profit, income, or opportunity.

8.3 Limit on liability

To the fullest extent permitted by law, our total liability for any loss or damage to your goods, or arising from our services, whether in contract, tort, or otherwise, shall be limited to a reasonable amount in proportion to the price paid for the job and the nature of the goods involved. We recommend that you arrange your own insurance cover if you require higher protection for your goods.

8.4 Client packing and dismantling

Where you have packed items, dismantled furniture, or disconnected appliances yourself, we will not be liable for damage caused by inadequate packing, incorrect dismantling, or faulty disconnection. We may refuse to transport items that appear unsafe.

8.5 Time limits for claims

You must inspect your goods as soon as reasonably possible after completion of the job. Any apparent loss or damage should be reported to us promptly, and in any event within a reasonable period. Failure to notify us within a reasonable period may affect our ability to investigate and may reduce or extinguish any potential liability.

9. Parking, Access and Delays

You are responsible for arranging suitable parking at both collection and delivery addresses, including obtaining any permits or permissions required. Any parking charges, fines, or penalties incurred due to a lack of suitable parking or restrictions may be charged to you.

If access is restricted or unsuitable for our vehicle or staff, or if delays occur due to factors beyond our control, we may charge for additional time, alternative arrangements, or extra labour required to complete the job.

10. Waste and Recycling Regulations

We are not a licensed waste carrier unless clearly stated as such and do not provide general rubbish clearance services. We will not remove domestic, commercial, or construction waste unless previously agreed and carried out in accordance with applicable waste and recycling regulations.

You must not ask us to dispose of items in an unlawful manner or in breach of local waste disposal rules. We reserve the right to refuse the removal of items that constitute waste or that we reasonably believe cannot be lawfully transported or disposed of.

If by prior agreement we remove items for disposal or recycling, we will do so on the understanding that you have full authority to dispose of them. Any costs related to lawful transportation, disposal, or recycling of such items will be payable by you.

11. Insurance and Risk

We take reasonable precautions to protect your goods during transit and handling. However, there are inherent risks associated with moving and transporting property. You are strongly advised to arrange your own insurance cover for your goods, especially for items of high value or special sensitivity.

Risk in the goods remains with you, and our responsibility is limited to loss or damage caused by our proven negligence, subject to the limitations set out in these Terms and Conditions.

12. Complaints

If you are dissatisfied with any aspect of our services, you should raise your concerns as soon as possible so that we have the opportunity to address them. We aim to resolve complaints fairly and promptly. When raising a complaint, please provide full details of the job, dates, addresses, and a clear description of the issue.

13. Data Protection and Privacy

We will collect and process personal information about you only to the extent necessary to manage bookings, provide our services, and comply with our legal obligations. We will not sell or share your personal data with third parties for marketing purposes without your consent. We may share information where required by law or to protect our legal rights.

14. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to extreme weather, road closures, public disturbances, accidents, equipment failure, or acts of government. In such circumstances, we will use reasonable efforts to resume services as soon as practicable.

15. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our services.

16. Changes to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in the law, our business practices, or the services we offer. The version in force at the time of your booking will apply to that booking. Continued use of our services after changes have been notified or published will constitute your acceptance of the updated terms.

17. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

18. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation of booking provided by us, set out the entire agreement between you and us in relation to the provision of our services and supersede any prior discussions, correspondence, or understandings.

By confirming a booking with Man with Van Brixton, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.