Privacy Policy

Man with Van Brixton Privacy Policy

This Privacy Policy explains how Man with Van Brixton collects, uses, stores and protects personal data when providing man and van and related moving services. It applies to all Man with Van Brixton customers and prospective customers located in the Brixton area and surrounding neighbourhoods. By contacting us, requesting a quote or using our services, you acknowledge that you have read and understood this Privacy Policy.

Who we are and scope of this policy

Man with Van Brixton is a local service provider offering transport, removals and related services to customers in the Brixton area. For the purposes of the UK General Data Protection Regulation and the EU General Data Protection Regulation where applicable, Man with Van Brixton is the data controller in respect of the personal data described in this policy. This policy covers personal data collected from private individuals, sole traders and business representatives in connection with enquiries, quotations and service delivery.

Personal data we collect

We may collect and process the following categories of personal data when you interact with us or use our services:

Contact details, such as your name, address, service addresses, billing address and general location in the Brixton area.

Communication details, including your preferred contact method and the content of communications you send to us, for example messages and booking requests.

Service information, including details of the items to be moved, access information, property type, dates and times of moves, and any special instructions you provide.

Billing and transaction information, such as payment status, basic payment details processed through third party payment providers, and records of invoices and receipts. We do not store full card details; these are processed by secure payment processors acting on our behalf.

Website and usage information, where applicable, such as basic technical data from your use of our website or online forms. This may include IP address, browser type, and information about how you navigated the site, collected through cookies or similar technologies where used.

How we collect personal data

We collect personal data in several ways:

Directly from you when you contact us to request information, ask for a quote, make a booking or communicate with us by phone, online form or other means.

During service delivery when we attend your premises, confirm details on site, or make amendments to your booking.

Indirectly from third parties acting on your behalf, for example where a friend, family member, landlord, estate agent or employer arranges a move for you and provides your contact details and service information.

Automatically, where limited technical data is generated by your use of our website or online tools, subject to applicable cookie and tracking rules.

Lawful bases for processing

We process personal data only when there is a lawful basis under the GDPR. Depending on the context, we rely on the following legal grounds:

Contract: We process your personal data where it is necessary to enter into a contract with you or to perform a contract for man and van or related moving services. This includes assessing your request, providing quotations, managing bookings and delivering services.

Legitimate interests: We process personal data for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. Examples include improving our services, managing our business operations, maintaining records of work undertaken in the Brixton area, and handling queries or complaints.

Legal obligations: We may process personal data to comply with legal and regulatory obligations, including record keeping, tax and accounting requirements, and responding to lawful requests from public authorities.

Consent: In limited cases we may rely on consent, for example where required for certain types of marketing communications or for non-essential cookies. When we rely on consent, you are free to withdraw it at any time.

How we use your personal data

We use personal data for the following purposes:

To respond to enquiries, provide information about our services and prepare quotations tailored to your needs.

To create and manage bookings, plan routes, schedule staff and vehicles, and deliver man and van services safely and efficiently.

To communicate with you before, during and after the provision of services, including confirming arrangements, notifying you of changes and resolving any issues.

To issue invoices, process payments via our chosen payment processors and maintain financial and administrative records.

To operate, maintain and improve our services, including monitoring demand in the Brixton area and enhancing customer experience.

To comply with applicable laws, enforce our contractual terms, and protect our rights, property and safety, as well as those of our customers and third parties.

Data sharing and processors

We do not sell your personal data. We may share your data with trusted third parties where necessary for the purposes described in this policy:

Service providers and data processors that support our operations, such as payment processors, IT providers, scheduling or booking tools, cloud storage providers and administrative support services. These third parties access personal data only to perform services on our behalf and are contractually required to protect your information.

Drivers, porters and other personnel engaged by Man with Van Brixton who need access to service details and contact information to fulfil your booking safely and efficiently.

Professional advisers, such as accountants or legal advisers, where necessary for business management, legal compliance or the establishment, exercise or defence of legal claims.

Public authorities or law enforcement agencies where we are legally required to do so or where disclosure is necessary to protect our rights or the rights of others.

Where personal data is processed by third parties outside the United Kingdom or European Economic Area, we will take appropriate steps to ensure that adequate safeguards are in place in accordance with data protection law.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal and regulatory obligations. In general, this means:

Enquiry and quotation data is kept for a period necessary to manage your request and for a reasonable time afterwards in case of follow-up queries or repeat bookings.

Booking, service and invoice records are typically retained for several years after completion of the service, in line with statutory limitation periods and accounting and tax requirements.

Technical data from website use may be kept for a shorter period, depending on the nature of the logs and any applicable legal or security requirements.

When data is no longer required, we will securely delete or anonymise it so that it can no longer be linked to an identifiable individual.

Your data protection rights

As a customer or prospective customer of Man with Van Brixton, you have a number of rights in relation to your personal data under the GDPR, subject to certain conditions and exemptions:

The right of access: You can request confirmation as to whether we process your personal data and obtain a copy of that data, along with information about how it is used.

The right to rectification: You can ask us to correct or complete personal data that is inaccurate or incomplete.

The right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

The right to restriction: You can request that we restrict the processing of your personal data in specific situations, for example while we verify its accuracy or consider an objection.

The right to object: You can object to the processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims.

The right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request a copy of your data in a structured, commonly used and machine-readable format and ask us to transfer it to another controller where technically feasible.

You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. In the United Kingdom, this is generally the Information Commissioner.

Security of your data

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Measures may include access controls, secure storage solutions, encryption and staff awareness of data protection responsibilities. While no system can be completely secure, we work to ensure that the level of protection is appropriate to the nature of the data and the risks associated with processing it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data protection practices. Any updated version will apply to all Man with Van Brixton customers and prospective customers in the Brixton area from the time it is made available. We encourage you to review this policy periodically to stay informed about how we handle personal data.