Terms and Conditions for Man With Van Brixton

These Terms and Conditions govern the provision of removal, transport, lifting, loading, unloading, and related services supplied by Man With Van Brixton and apply to every booking made for a man and van service, house move, office move, collection, delivery, or similar transport job. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. If the customer is booking on behalf of another person or business, they confirm that they have authority to do so and that all persons with an interest in the goods or premises accept these terms where relevant.

The purpose of these terms is to set out the rights and responsibilities of both parties in a clear and fair way. They cover the booking process, pricing, payment, changes to the job, cancellations, waiting time, customer duties, liability limits, waste handling, and the law that applies. These terms are intended to be read alongside any written quotation, booking confirmation, or service description, and in the event of inconsistency, any specific written agreement will prevail only to the extent stated in that agreement.

A booking with a man with van in Brixton is only confirmed once the company has accepted the request, provided a quotation or estimated price, and received any required deposit or confirmation. Quotes may be based on the information supplied by the customer, including item list, access details, loading and unloading locations, parking restrictions, stairs, lift access, distance, and time required. If the information provided is incomplete or inaccurate, the price and service scope may change accordingly.

Booking Process

1. Booking and service confirmation

Customers may request a booking by providing details of the items to be moved, the collection and delivery addresses, preferred date and time, and any special handling requirements. The company may ask for photographs, inventory information, dimensions, or other reasonable details to assess the work. A quotation is usually based on the information supplied and may be fixed or estimated depending on the nature of the service. A fixed price remains valid only for the work described in the quotation and assuming the information provided is accurate.

The company reserves the right to refuse any booking if the job is unsafe, unlawful, beyond operational capacity, or not suitable for a standard man and van service. The customer is responsible for ensuring that all access arrangements are legal and practical. This includes arranging any necessary parking permissions, permits, building access, lift bookings, and time slots where applicable. Delays caused by failure to secure access may lead to additional charges or rescheduling.

2. Changes to the booking

If the customer changes the service requirements after booking, including adding items, changing addresses, increasing the number of collection points, or requesting extra labour, the company may revise the quotation and schedule. Any amendment is subject to availability and may affect timing. The customer should notify the company as early as possible of any changes. If the revised job is significantly different from the original description, the company may treat it as a new booking.

Pricing and Payment

3. Charges, deposits, and payment terms

Unless otherwise agreed in writing, all prices are quoted in pounds sterling and may be subject to VAT where applicable. Charges may be calculated on a fixed-price basis, hourly basis, mileage basis, or a combination of these, depending on the service. The quotation may exclude additional costs such as congestion charges, parking fees, tolls, extra waiting time, unplanned dismantling, packing materials, disposal fees, or additional labour requested on the day. Any such costs will be added to the final invoice where relevant.

Where a deposit is required, the booking will not be secured until the deposit is received. Deposits are normally non-refundable except where the company cancels the service or is unable to perform it due to its own fault. Final payment must be made in full on completion of the service unless another arrangement has been agreed in writing. The company may require payment before unloading begins or before the vehicle departs, particularly for high-value or one-way transport jobs. Accepted payment methods may include bank transfer, debit card, credit card, or other methods notified at the time of booking.

If payment is not made by the due date, the company may charge interest and reasonable recovery costs in accordance with applicable law. The customer will remain responsible for any outstanding balance, including administrative fees incurred in recovering late payment. The company may withhold delivery of goods or suspend further services until payment has been received in full, provided this is lawful and reasonable in the circumstances. Any dispute over a charge must be raised promptly and does not excuse payment of undisputed sums.

Cancellations, Delays, and Waiting Time

4. Cancellations by the customer

If the customer wishes to cancel a booking, notice must be given as soon as possible. Cancellation charges may apply depending on the timing of the cancellation, the level of preparation already completed, and whether staff, vehicles, or third-party services have been reserved. A cancellation made with very short notice may result in the deposit being retained and additional charges being applied if costs have already been incurred. The company will act reasonably when assessing cancellation fees and will only charge amounts that reflect loss, wasted time, or unavoidable expense.

5. Cancellations by the company

The company may cancel or suspend a booking where completion becomes impossible or unsafe due to weather, road closures, mechanical breakdown, staff illness, inaccurate booking information, unlawful instructions, or events outside reasonable control. Where possible, the company will offer an alternative time or date. If the company cancels for reasons within its control and no suitable alternative is accepted, any deposit paid for the cancelled service will normally be refunded. The company is not liable for indirect losses arising from cancellation unless required by law.

Waiting time caused by the customer, building access issues, delayed keys, parking problems, incomplete packing, or other avoidable delays may be charged at the applicable rate. If the delay is substantial, the company may reallocate the vehicle and team to another job, which may require rescheduling and additional charges. Customers are encouraged to ensure the property is ready before the agreed arrival time, with items packed, accessible, and clearly identified where necessary.

Liability and Customer Responsibilities

6. Goods, access, and accuracy of information

The customer is responsible for providing accurate information about the goods, including fragile items, weight, size, special handling needs, and any hazardous characteristics. The company is entitled to rely on the customer’s description and is not responsible for problems caused by incorrect or incomplete information. The customer must ensure that items are legally owned, properly packed where self-packing is undertaken, and suitable for transport. The company may refuse to move items that are unsafe, prohibited, improperly packaged, or likely to cause damage to property or vehicles.

Unless the company has expressly agreed to pack items, the customer is responsible for ensuring that goods are suitably wrapped and secured for transport. The company will use reasonable care in handling items, but it does not guarantee against ordinary wear, pre-existing defects, hidden weaknesses, or damage arising from inherent fragility. Glass, antiques, electronics, artwork, soft furnishings, and dismantled furniture may require special arrangements and may not be covered unless expressly agreed in writing. The customer should notify the company in advance of any high-value items requiring enhanced care.

7. Limitation of liability

The company will be liable for loss or damage only where it is caused by proven negligence, wilful misconduct, or breach of contract, and only to the extent permitted by law. Liability for direct loss is limited to the lesser of the repair or replacement cost of the affected item, or the total amount paid for the specific service giving rise to the claim, unless a higher amount is required by law. The company will not be liable for loss of profit, loss of business, loss of opportunity, emotional distress, or any indirect or consequential loss. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

Waste Regulations and Prohibited Items

8. Waste, disposal, and environmental compliance

Where the service includes removal of unwanted items, the customer remains responsible for ensuring that the items are lawful to collect and dispose of. The company operates in accordance with UK waste legislation and may only transport, handle, or dispose of waste where it is properly classified and within the terms agreed for the booking. The customer must not present hazardous waste, electrical waste requiring specialist treatment, asbestos, chemicals, batteries, medical waste, gas cylinders, oils, fuel, or any other regulated or dangerous materials unless the company has expressly agreed in writing and holds the necessary permissions.

Any waste or disposal service is subject to accurate description of the materials involved. If items declared as reusable are later found to be waste, contaminated, unsafely packaged, or mixed with prohibited materials, additional charges may apply and the company may refuse to continue. The customer warrants that they have the legal right to transfer the items and that the transfer does not breach waste duty of care obligations. Where required, the company may ask for evidence, segregation instructions, or supporting documentation before accepting the load.

The company may use licensed third parties for recycling, transfer, or disposal where appropriate. If the customer requests disposal, the customer acknowledges that some items may incur handling or treatment charges based on type, weight, volume, and regulatory requirements. The company will not knowingly participate in fly-tipping, illegal dumping, or any disposal that breaches environmental law. Any instruction from the customer that would create such a breach will be refused immediately.

Insurance, Claims, and Force Majeure

9. Insurance and claims procedure

The company maintains insurance cover appropriate to the nature of its services, but this does not amount to full insurance for every item moved. Customers are responsible for arranging their own insurance where the value of the goods exceeds any practical liability limit or where items are particularly valuable. Any claim for loss or damage must be reported as soon as reasonably possible and, in any event, within a reasonable period after completion of the job. The customer should retain all packaging, photographs, and supporting evidence to assist any investigation.

Claims will be assessed on the basis of the information available, including whether the item was properly packed, whether damage was visible before the move, and whether the company was given the opportunity to inspect the item promptly. The company may choose to repair, replace, or compensate for proven loss up to the applicable liability limit. Acceptance of a claim does not constitute an admission of wider liability. If a third party caused the damage or loss, the company may assist the customer in identifying the appropriate route for recovery, but it is not obliged to pursue a third party on the customer’s behalf.

10. Events beyond control

The company shall not be in breach of contract or otherwise liable for delay or failure to perform where this is caused by events beyond its reasonable control, including severe weather, accidents, traffic disruption, fire, flood, strikes, public disorder, road closures, government action, or interruption to utilities or communications. In such circumstances, the company will take reasonable steps to reduce disruption and, where feasible, rearrange the booking. Any extra costs necessarily incurred due to such events may be shared or charged where fair and lawful, depending on the nature of the booking and the point at which the disruption occurred.

General Terms and Governing Law

11. Customer conduct and site conditions

The customer must ensure that the premises are safe and accessible for staff and vehicles. Floors, stairways, paths, and entrances should be clear where possible, and the customer should inform the company of any known hazards, including weak floors, narrow access, low ceilings, security restrictions, or building rules. The company reserves the right to decline to move items if the conditions present an unreasonable safety risk. Staff must not be asked to perform unlawful acts or unsafe lifting practices.

The customer is also responsible for ensuring that any persons assisting with the move do so safely and do not interfere with the team’s work. If the customer or a third party directs the company to act contrary to these terms, the company may refuse the instruction. Any delay, damage, or additional cost caused by the conduct of the customer, their representatives, tenants, contractors, or guests may be charged to the customer. The customer should be present, or have a suitably authorised representative present, at the start and end of the service where possible.

12. Governing law and legal interpretation

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where the customer is entitled to bring proceedings in another UK jurisdiction under mandatory consumer law. If any provision of these terms is found to be invalid, unlawful, or unenforceable, that provision shall be severed to the extent necessary and the remainder shall continue in full force and effect.

No waiver by the company of any breach or failure to enforce a term shall operate as a waiver of any later breach or of the right to enforce that or any other term. These terms may be updated from time to time to reflect changes in law, operational practice, or service structure, and the version in force at the time of booking will apply unless otherwise agreed in writing. By proceeding with a booking for the Man With Van Brixton service, the customer confirms that they have read these terms carefully and agree to be bound by them.